Terms & Conditions
The terms that apply when you use this website or book a session with Mindful Direction.
Last updated: 31 October 2026. These terms are subject to further legal review and may be updated.
These terms apply when you use mindfuldirection.pk or book a session with Mindful Direction, a sole proprietorship based in Pakistan. By booking a session, you agree to these terms together with our Privacy Policy, Confidentiality Policy, Disclaimer and Cancellation & Refund Policy.
Who can use our services
Our services are only for adults aged 18 and above. By booking, you confirm that you are 18 or older. We accept clients in Pakistan and in other countries. If you live outside Pakistan, please check that using an online guidance service based in Pakistan is allowed where you live.
Our services
Mindful Direction provides non-clinical guidance and supportive conversations in relationship guidance, emotional healing and career growth. Sessions last 45 minutes and take place online through WhatsApp or Google Meet, as you choose when booking.
We do not provide diagnosis, medical or psychiatric treatment, medication, prescriptions or emergency support. Our Disclaimer explains this in full.
Booking and payment
- You book on the Book a Session page and pay the fee shown there. A chat session is PKR 1,500 and a call session is PKR 2,500. Fees are in Pakistani rupees.
- You pay by JazzCash or bank transfer using the details on the booking page, then upload your receipt.
- Your booking stays pending until we verify your payment. It is confirmed only when we confirm it to you. A payment we cannot verify does not confirm a booking.
- The date and time you give when booking are preferences. We agree the actual time with you when we confirm your booking.
- The payment methods available are those shown on the Book a Session page.
Practitioner matching and availability
We match you with a practitioner based on the concern you share. Matching depends on practitioners’ availability, so we cannot guarantee a particular practitioner or time.
Your responsibilities
- give accurate information when you book
- join sessions from a private place with a reliable internet connection
- be on time for confirmed sessions
- seek help from a qualified healthcare professional or emergency services when you need clinical, medical or emergency care
- treat your practitioner with respect
Professional boundaries
Your relationship with your practitioner is a professional one, for your sessions with Mindful Direction. Practitioners do not diagnose, prescribe or provide clinical treatment, and they use only professional titles that their verified qualifications and authorisation support.
Session conduct
Sessions should be respectful on both sides. Neither you nor your practitioner may record a session without explicit consent from everyone involved.
Confidentiality
Each practitioner signs a confidentiality agreement when they join Mindful Direction. We may disclose client information when the law requires it, and we may share necessary information with appropriate emergency services or authorities when there is a serious risk of harm to you or another person. The Confidentiality Policy explains how client information is handled.
Cancellations and refunds
If you cancel at least 3 hours before your session, you are eligible for a refund or to reschedule. Later cancellations and missed sessions are not automatically refundable. The Cancellation & Refund Policy sets out the details.
Limits of our service
- Mindful Direction is not an emergency or crisis service.
- Guidance supports your own decisions. We cannot guarantee a particular result.
- Sessions depend on WhatsApp, Google Meet and internet connections, which we do not control. Technical problems are handled under the Cancellation & Refund Policy.
Clients outside Pakistan
- Fees are set in Pakistani rupees. Your bank or payment provider may charge conversion or transfer fees.
- Session times need to be agreed across time zones.
- Your information may be handled in Pakistan and in other countries, as the Privacy Policy explains.
Changes to these terms
We may update these terms. The date at the top shows when they were last updated.
Contact
Questions about these terms can be sent to hello@mindfuldirection.pk.