Cancellation & Refund Policy

This policy applies to chat sessions (PKR 1,500) and call sessions (PKR 2,500), each 45 minutes, booked through the Book a Session page.

When a booking is confirmed

Your booking is confirmed only after we have verified your payment. Uploading a receipt does not confirm a booking by itself, and a payment we cannot verify does not confirm a booking. We let you know when your session is confirmed.

How to cancel or reschedule

To cancel or ask to reschedule, contact us at hello@mindfuldirection.pk as early as you can.

Cancelling 3 hours or more before your session

If you cancel at least 3 hours before your scheduled session, you are eligible for a refund or to reschedule.

Cancelling less than 3 hours before your session

A cancellation made less than 3 hours before the session is not automatically eligible for a refund.

Missed sessions

If you do not join a confirmed session, the session is not automatically eligible for a refund.

If we cancel

If Mindful Direction or your practitioner cancels a confirmed session, you can choose a full refund or rescheduling.

Technical problems

If a technical problem on our side prevents your session, we will offer rescheduling or a full refund. If a technical problem on your side prevents your session, contact us and we will look at your situation individually.

Payment problems

• If you pay twice or pay more than the session fee, we refund the duplicate payment or the extra amount.
• A payment we cannot verify does not confirm a booking.

How refunds are paid

Refunds are paid by JazzCash or bank transfer. We may ask you for the account details needed to send the refund. We process refunds as soon as we reasonably can, but we cannot promise a specific processing time.

Contact

Questions about cancellations or refunds can be sent to hello@mindfuldirection.pk.